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Delivery & Returns
Delivery charges will be applicable to every order.
In the case of goods purchased by credit/debit card (PayPal), those goods can only be shipped to the card holders registered statement address.
If there is a change to the agreed delivery date then the buyer shall have the right to cancel the order and receive a full refund of the amount paid.
If the delivery has been attempted on the agreed date and the buyer is not available to take delivery of the goods then an additional delivery charge may be applicable if the delivery is to be made again.
Delivery dates and times are given in good faith but shall not amount to any contractual obligation to deliver at the times stated. ITBEX UK Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
If the goods supplied develop a defect while under warranty or you have a complaint you should notify us in writing or e-mail [email protected]. For all returns you will be given a ‘Returns Authorisation Number (RAN) and it would be helpful if you would mark the package with this no. in order for us to identify the returned item. Any requests of Refund after 14 Days will be subject to 25% restocking Fee as long as the goods are in As New Condition, fully boxed and with all original contents and packaging within.
Unwanted items returned after 14 days from date of delivery for refund or exchange, for whatever reason, will be at the discretion of the company and if accepted will be subject to a re-stocking charge of 25% or more of the purchase value.
Proof of despatch must be retained until the Company acknowledges safe receipt.
All packaging material should retained until the goods are fully tested and functional. If goods are returned they should be returned with the original packaging.